2019 NAILPRO Nail Competitions Proudly Sponsored By

Frequently Asked Questions (FAQs)

Where will the event be held and when?

NAILPRO Pasadena Nails-only Show will be on Sunday, 5/3/20, from 9:00am - 4:30pm PT at the Pasadena Convention Center located at 300 East Green St., Pasadena, CA 91101. Please wear comfortable shoes. Our event will be in Exhibit Halls A and B. For more information about the venue and parking information, then please click here.

Who attends this event?

Nail salon owners, nail technicians, manicurists, pedicurists, cosmetologists that do nails, salon and spa owners that provide nail services, beauty school educators and students, other nail industry professionals, and beauty enthusiasts that have a passion for nails. 

Are there ID or minimum age requirements to enter the event?

Yes! Adults 18 years or older should bring a valid drivers license or state ID. We also recommend bringing proof of your cosmetology, nail technician or manicurist license in case our exhibitors need to verify your information. Students need to bring their student ID and must be enrolled in a nail technician or cosmetology program. Children 11 years and under (including infants & infants in strollers) are NOT PERMITTED in the exhibit hall. Children 12 years or older may attend, but must purchase a student ticket and MUST be accompanied by an adult.

How much is parking at this event?

Parking at the Pasadena Convention Center is $15 per day for up to 16 hours or $21 per day for in-and-out privileges (prices subject to change). The convention center’s subterranean parking structure is shared with the Sheraton Pasadena. There are two entrances, (a) on Euclid Avenue, and (b) Marengo Avenue, both between Green Street and Cordova Street. If you are using a Mobile GPS, enter this address for the most direct route: 175 South Euclid Avenue, Pasadena, CA 91101. Please bring cash or a credit card to pay for parking. For alternative parking information, please visit click here.

How do I register for this event?

Register early and save off the regular price! This event may sell out, so we recommend purchasing your tickets online. You may purchase your ticket(s) at www.nailproevents.com/pasadena. The last day to register online is at 5:00pm PT on Sat, 5/2/20. If you're unable to register online, you may purchase your tickets in the registration area at the event. Registration opens at 8:00am.

To purchase your ticket by telephone, please call us at (888) 491-8265 by 5:00pm on Thurs, 4/30/19.

To purchase your ticket by mail, please send us your check, money order or credit card payment by Fri, 4/10/19. Please make your check or money order payable to Creative Age and mail it to Creative Age Communications, Inc., Attn: NAILPRO Pasadena Dept., 7628 Densmore Ave., Van Nuys, CA 91406-2042. 

Are there hotel accommodations?

Yes! Stay at the Sheraton Pasadena located at 303 Cordova St., Pasadena, CA 91101. Reserve your hotel room early by (date to be determined) to get a special room rate for only (price to be determined) per night (plus tax & fees). Limited rooms are available at this discounted rate! The current room rate is (price to be determined) (plus tax & fees) that is subject to change. To reserve your room today, please call (626) 449-40000 and say Group Booking Code NPP or that you're attending the NAILPRO Pasadena Show. You can also reserve online (link coming soon). Hotel parking is $15 per day for up to 16 hours or $21 per day for in-and-out privileges (prices subject to change). For more information about parking and the hotel, click here.

How do I access my ticket(s)?

When you register for this event on Eventbrite, an email confirmation will be sent to you. Please check your inbox and keep the email until after the event. Before arriving at the event, please charge your mobile phone or device and make sure that the screen display is on the brightest setting. You can access your ticket(s) in these 3 easy ways:

1) Install the free Eventbrite app on your mobile phone or device before the event if you don't already have it. When you arrive at the event, open your app and we'll scan your ticket(s).

2) From your mobile phone or device, open the email confirmation in your inbox, download and open the file, and we'll scan your ticket(s) when you arrive at the event.

3) From your computer, open the email confirmation in your inbox, download and open the file, and print the ticket(s).

Always a good idea to do items 1 and 3 above. Bring a charger just in case!

What's the difference between the technical classes and hands-on educational workshops?

The FREE technical classes will be on Sun, 5/3/20, at the Pasadena Convention Center in Exhibit Halls A & B. The hands-on educational workshops (taught by leading nail industry manufacturers to better understand their products and how to profit from them) will be on Sat, 5/2/20, at the Pasadena Convention Center's Conference Center on the upper level. The workshops are not included in the ticket price and are an additional cost. More details will be available soon. 

How do I receive information about NAILPRO events by email?

To receive information about our NAILPRO Sacramento Nails-only Shows, NAILPRO Pasadena Nails-only Shows and NAILPRO Competitions, sign up here.

What items are NOT allowed in the venue?

If you distribute promotional flyers or business cards without our permission and are NOT an exhibitor, then we will send you an advertising invoice in the amount of $1,150 (the cost of a 100 sq. ft. booth space) + $750 (the cost of a show program sponsorship). For more information about the venue, please click here.

Will there be a concession stand to buy food and beverages from? 

Yes, there will be a concession stand in the exhibit area. 

When buying nail products, will the exhibitors accept cash and/or credit cards?

We recommend bringing enough cash and a credit card to buy nail products, food and beverages. Bring an extra bag to shop with!

Can I update my ticket or registration information?

Yes! To change your registration information (such as your first name, last name or email addess), please contact us at nailproevents@creativeage.com.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

No! The first and last name on your ticket or registration must match the person who attends.

What's the ticket refund policy?

The last day to receive a refund is 4/27/19 (7 days before the event date). To request a refund, please send your NAILPRO Pasadena Show 2019 ticket email confirmation to nailproevents@creativeage.com. Or you may mail it to Creative Age Communications, Inc., Attn: NAILPRO Pasadena Show Dept., 7628 Densmore Ave., Van Nuys, CA 91406. A refund may take up to 4 weeks to be processed.

Is the venue handicap accessible and can you accommodate other special needs?

The Pasadena Convention Center is handicap accessible. If you have any other special needs, please contact us at nailproevents@creativeage.com 30 days before the event to see how we can accommodate you. 

How can I contact the event organizer with any questions?

For customer service questions, please review these frequently asked questions. If you can't find the information you need, then please contact us at nailproevents@creativeage.com or call us at (888) 491-8265.

How can I get more information about exhibiting at your event?

If you would like to become an exhibitor, please contact Suzanne Craven at scraven@creativeage.com for an Exhibitor & Sponsor Kit.

Who do I contact if I want to teach a technical class or hands-on educational workshop?

If you're interested in teaching a technical class or hands-on educational workshop at our NAILPRO Pasadena Nails-only Show, then please contact us at nailproevents@creativeage.com and include your LinkedIn profile and/or website URL. Educators who teach at our events must have experience teaching nail classes.

Who hosts this event?

This event is brought to you by Creative Age Communications, Inc. located at 7628 Densmore Ave., Van Nuys, CA 91406-2042. Our company publishes NAILPRO magazine and other beauty industry magazines. For more information about our company, please visit www.creativeage.com.

How do I subscribe to NAILPRO magazine and the NAIL MAIL Newsletter from NAILPRO?

Subscribing to our magazine and newsletter is a great way to receive information about our events and the nail industry. Discover the latest trends in natural nails, acrylics, tips and gels. Get inspiring nail art, tips on managing a profitable nail salon business, product reviews and profiles of celebrity nail technicians. 

To subscribe to NAILPRO magazine and save 29% off the regular annual subscription rate, click here.

Sign up now for the free NAIL MAIL Newsletter from NAILPRO and receive weekly updates.


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